Data Deletion

You can ask us to delete the personal data Greentick holds about you at any time. How to do it depends on who you are.

If you are a shopper / message recipient

Greentick processes your data on behalf of the merchant whose store messaged you. Reply STOP to any WhatsApp message to opt out, and contact that merchant to request full deletion. You can also email us at privacy@greentick.shovelware.ai and we will route your request to the merchant and erase your data from our systems.

If you connected via Facebook / Meta

Remove Greentick from your Facebook Business Integrations settings. Meta will notify us automatically and we will delete the data tied to your account, then show you a confirmation code on this page.

If you are a merchant

Uninstalling Greentick from your Shopify admin triggers deletion of your store and customer data within 30 days, in line with Shopify’s compliance requirements. To delete sooner, email privacy@greentick.shovelware.ai.

What we delete

Contact records, opt-in history, message logs, and any cached store/customer attributes. We may retain minimal records where required by law (e.g. billing/tax). We confirm completion by email on request.