Terms of Service
Last updated June 2026
These terms govern your use of the Greentick app and website. By installing or using Greentick you agree to them. If you are accepting on behalf of a business, you represent that you have authority to bind it.
The service
Greentick lets e-commerce merchants send WhatsApp messages — order updates, abandoned-cart recovery, and campaigns — to customers who have opted in, and to measure the results. Features and plans are described on greentick.shovelware.ai and may change over time.
Your responsibilities
- Obtain valid, documented opt-in before messaging any customer, and honor opt-outs promptly.
- Comply with the WhatsApp Business Messaging Policy, Meta’s Commerce and Business policies, and all laws that apply to your messaging (including TCPA, GDPR, and local marketing rules).
- Keep your account credentials secure and ensure your content is accurate and not deceptive.
Fees
Subscription fees are billed through Shopify Billing per your selected plan. Meta’s per-message fees are passed through to you at cost with no markup; you are responsible for those charges. Fees are non-refundable except where required by law.
Acceptable use
Do not use Greentick to send spam, unlawful, infringing, or harmful content, to harass recipients, or to circumvent platform rate or quality limits. We may suspend accounts that put message deliverability or our platform standing at risk.
Availability & disclaimer
The service is provided “as is” without warranties. Message delivery depends on Meta, Shopify, and the recipient’s device, and is not guaranteed. To the maximum extent permitted by law, Greentick is not liable for indirect or consequential damages, and our total liability is limited to the fees you paid us in the prior three months.
Termination
You may stop using Greentick and uninstall at any time. We may suspend or terminate access for breach of these terms or platform requirements.